Why meet a Motobility Product Specialist?

Our consultants are mobility experts with years of experience in equipment prescription and rehabilitation. By talking with you, they will be able to understand your requirements and recommend the solutions that best with your lifestyle needs. As an added convenience for you, our Mobile Equipment Showroom allows us to bring our products to you for a free trial and demonstration of your desired piece of equipment. So call us today for a free consultation and no-obligation quote.

Why Folding Scooter ?

Our consultants are mobility experts with years of experience in equipment prescription and rehabilitation. By talking with you, they will be able to understand your requirements and recommend the solutions that best with your lifestyle needs.

How often will I need to replace batteries?

Batteries should last you between 3-5 years depending on usage.

How long does it take to get a stairlift?

Motobility stocks straight stairlifts, which means we can install your stairlift as soon as we can book it in with our installation team, usually within a few business days. Because the rails for the curved stairlifts are made especially to your stairs in the UK, these can take up to 30days from when the final plans have been signed off.

Are there any second-hand options?

If you are trying to save a little bit of cash, it’s best to enquire with your Mobility consultant regarding second-hand or reconditions chairlifts and their current availability. If you require a straight stairlift, you may get lucky and find a secondhand rail, carriage and chair. Our curved stairlifts are all made to order. Hence the rail will need to be custom-made to suit your stairs. However, you may be able to use a reconditioned carriage and chair, depending on availability.

Will a measure and quote commit me to purchase?

Absolutely not. Motobility will come to your home, assess your stairs, talk to you about your needs and wants and discuss the best options for you and your home. Once all the required information has been specified and all your questions and concerns addressed, our trained consultant will leave you with a written quote. You won’t be under any obligation to go ahead with the purchase just because you received a written quote.

Why do I need a custom-fitted sports mouthguard?

A custom-fitted sports mouthguard provides the best possible protection for your teeth, gums and jaw while playing contact sports. While more expensive than over-the-counter types, the cost of treating a dental injury far outweighs the cost of a custom-fitted mouthguard.

How often do I need to charge my chairlift?

You would not the curved rail is designed, so the stairlift is continuously charging. Curved stairlifts have charge points at the top and bottom of the stairs and can also have additional charge points on landings or other convenient locations. While the stairlift is parked, it is charging. If it isn’t on a charging point, it will emit a beeping sound to let you know that it needs to be moved to a charging location.

What if someone uses the lift and takes it downstairs, will I be stuck at the top?

Every stairlift comes with “call buttons” like air conditioning remotes they sit in small brackets, which are mounted to the wall at the top and bottom of the stairs, allowing you to “call” or “send” the stairlift up or down the stairs. We recommend keeping the call buttons in their brackets to avoid misplacing them or taking them with you up/down the stairs.

Will other people still be able to use the stairs

Oto stairlifts and Stannah Lifts are both compact and designed to fold up when not in use, allowing for additional room for other stair users. The rail itself is slim and designed to fit snuggly against the wall or balustrade, allowing for ample room.

Will my home get damaged?

No, all stairlifts supplied by Motobility (Stannah & Oto) are attached to the stairs, not the walls. This means no structural damage to your home, just a few screws in the treads of your stairs.

How long does the installation take?

Depending on the style of stairlift and size of your staircase, the installation usually takes between 2 and 6 hours.

What is the best stairlift available in Australia?

Motobility prides itself in only providing products that have been well designed and manufactured by reputable suppliers to the highest of quality standards. Both Stannah Stairlifts and OtoLifts have a long-running history of excellence, and we feel confident about providing you with the solution that is best for you. Because everyone's need is different and all staircases are unique, it is hard to say what the best stairlift is in Australia as we believe it is about finding the best possible solution for you while choosing from the best products currently available.

What happens during a power outage?

Each stair-lift is fitted with batteries, which are continuously being charged while the stairlift is at it’s “charging points” these are usually located at the top and bottom of your stairs, but can also be located in turns or areas, where the chair causes the least amount of disruption to the stairs. During a power outage, the battery will continue to power the chair for 6-8 return journeys, depending on the length of your stairs and the condition of the batteries.

Will the stairlift be noisy?

Stairlifts have a battery-powered motor; this means they are near to silent. They emit a mechanical noise as they move, but it wouldn’t be loud enough to disrupt any other occupants. The chairlifts don’t beep unless there is a fault or they haven’t been returned to their charging points.

Will a chairlift fit into narrow hallways?

Both Stannah and Oto lifts offer solutions for narrow stairs. So far we haven’t come across a staircase that we couldn’t fit.

Can stairlifts go around bends, landings and corners?

Yes, both Stannah Stairlifts and OtoLifts offer bespoke curved rail options. Include one rail and two rail solutions. These are custom-made to suit your stairs for a snug fit and additional room on the stairs for other users.

How safe are Stairlifts?

Both Oto Lifts and Stannah only produce products that comply with the latest European and British quality standards. They are tested rigorously and continuously to ensure a safe product. Motobility employs a team of qualified and trained technicians that will ensure your chairlift has been installed in a manner that complies with the manufacturer's guidelines.

Will I need to modify my mobility device to use a vehicle hoist?

Dependent on the style of hoist you are looking at and the type of product you are wanting to lift, you may need to make minor modifications to your mobility device. If the hoist system you are looking at uses a spreader bar, you will need to add some lifting brackets to your mobility scooter, electric wheelchair or powerchair. These brackets are all different, they either attach under a seat, on the frame or on a Seatpost allowing you to easily attach the spreader bar and lift the product into your car. The LM hoist is an exception to the rule, as it comes with a lifting strap. Small folding mobility scooters, such as the Solax Transformer or Luggie Elite, can easily be lifted into the car, without having to add any lifting brackets.

How does a stairlift swivel?

Depending on the brand and model of stairlift you have decided on, you will find either a manual Swivel or a powered swivel.

Can a Carer drive an Electric Wheelchair?

YES! There are many different options for a carer or attendant to take control of an electric wheelchair. 1. Use the joystick instead of the user. While this can be a bit tricky, there is no reason why a carer or attendant can't take control of the users joystick, (if the user permits this) and maneuver the electric wheelchair through tricky situations 2. Use an attendant controller. If the Electric Wheelchair usually needs to be controlled by an attendant, we can easily fit an attendant controller to the back of the chair to make it easier to maneuver for the carer. 3. Put the chair in manual mode. Simply unlock the castors at the back and manually push the chair. Keep in mind, this also switches of the breaks, so ensure you only do this on level ground and gentle inclines.

What is the difference between a regular cane and a quad cane?

A regular cane and a quad cane serve the same primary purpose of providing support and stability for individuals with mobility challenges, but they differ significantly in design and functionality. A regular cane is typically a single, straight shaft with a handle at the top and a rubber tip at the bottom to prevent slipping. These canes, are also available as folding canes, making it even easier to take them with you wherever you go. It offers basic support and is lightweight, making it easy to use and carry. Regular canes are suitable for individuals who need minimal assistance with balance or walking due to minor mobility issues or temporary injuries. In contrast, a quad cane features a base with four small legs or feet, providing a larger surface area for stability. This design makes quad canes more stable and less likely to tip over compared to regular canes. The enhanced stability of a quad cane is particularly beneficial for individuals with significant balance issues, muscle weakness, or those recovering from a stroke or surgery. Quad canes are generally heavier than regular canes, but the added weight contributes to their sturdiness. Additionally, the wider base allows for a more even distribution of weight, reducing the strain on the user's hand and wrist. The choice between a regular cane and a quad cane depends on the user's specific needs and level of mobility assistance required.

What Items are included in the 12-months free Roadside Assistance?

Any Scooter, Powerchair and Electric Wheelchair purchased after 1st April 2023 is covered by 12 months free roadside assistance through 24/7 RoadServices Australia, including secondhand products. Electric Rollators are excluded from this offer.

How can I find my Free Road side Insurance Policy Number

Your 12-month Free Roadside Insurance Policy number is your Invoice number with the MOB prefix. So if your Motobility Invoice number for your scooter purchase is INV-12345 your policy number will be MOB12345.

What happens to my free Roadside assistance when the 12-months are over

When you purchase your eligible mobility equipment your policy gets forwarded to 24/7 Roadservices Australia we include your contact details (Phone, Mobile, Email), when the term of your policy is about to expire. 24/7 Roadservices Australia will reach out to you to give you the optin to extend your policy. You can also set a reminder, for you to reach out to them, simply quote your Invoice Number with a MOB prefix, for example MOB12345 and advise that you would like to extend your policy.

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Support at Home funding for mobility equipment

Support at Home is the Australian Government's in-home aged care program, designed to help older Australians live independently at home for longer.

The program can provide eligible participants with access to care and services, as well as assistive technology and home modifications based on their assessed needs.

If mobility equipment forms part of your assessed needs, Motobility can help you explore suitable options, arrange demonstrations and trials, and provide the product information and quotes required to support the process.

Support at Home replaced the Home Care Packages Program and Short-Term Restorative Care Programme on 1 November 2025. CHSP continues separately and is due to transition no earlier than 1 July 2027.

What is Support at Home?

Support at Home replaced the Home Care Packages Program on 1 November 2025.

Rather than taking a one-size-fits-all approach, Support at Home provides funding and services based on an individual's assessed aged care needs, goals and circumstances.

Support can include services to assist with everyday living and independence, clinical care, and access to assistive technology and home modifications.

What happened to my Home Care Package?

If you were already receiving a Home Care Package before Support at Home commenced, transitional arrangements apply. Existing participants moved into Support at Home with arrangements designed to recognise their previous HCP funding and unspent funds.

If you're unsure what applies to you, your aged care provider can explain your individual funding arrangements.

Assistive Technology and Home Modifications (AT-HM)

Support at Home includes a dedicated Assistive Technology and Home Modifications (AT-HM) scheme.

Importantly, AT-HM funding is separate from your ongoing Support at Home services budget. This means eligible participants don't need to save their regular Support at Home budget over time to purchase approved assistive technology.

Your assessment identifies whether you have an assistive technology need and the level of funding appropriate to that need.

How much funding is available for assistive technology?

Assistive technology tier	Funding
Low	Up to $513
Medium	Up to $2,052
High	Up to $15,390
Above high tier	Additional funding may be available where assessed needs require it and appropriate evidence is provided

Funding amounts and program requirements can change. The amount available to you will depend on your assessment and approved needs.

What mobility equipment can Support at Home fund?

The AT-HM scheme covers a broad range of products and equipment designed to help eligible participants remain safe and independent.

Depending on your assessed needs, this may include mobility and assistive technology such as:

mobility scooters
manual and powered wheelchairs
walking and mobility aids
lift and recline chairs
adjustable and home care beds
pressure care and positioning equipment
other eligible assistive technology.

Not every product is suitable or fundable for every person. Equipment must meet the requirements of the AT-HM scheme and relate to your assessed needs.

What does "Support at Home" mean on a Motobility product?

You may see Support at Home information displayed on some products on the Motobility website.

This information can include the relevant product classification or ISO code to help identify where a product may fit within the Support at Home Assistive Technology and Home Modifications scheme.

Displaying Support at Home information does not mean the product is automatically funded or approved for you. Eligibility for assistive technology depends on your individual assessment, needs and the requirements of the Support at Home program.

How do I access Support at Home?

1. Contact My Aged Care

If you're new to government-funded aged care, the first step is to contact My Aged Care and apply for an assessment.

2. Complete your aged care assessment

Your assessment considers your needs, circumstances and goals and determines which aged care services and supports you may be eligible to receive.

3. Receive your assessment outcome

If you're eligible for Support at Home, your assessment outcome will identify your approved supports. If you have assistive technology or home modification needs, your assessment can identify these and determine the appropriate AT-HM tier.

4. Explore suitable equipment

If mobility or assistive technology has been identified as part of your needs, Motobility can work with you, your provider and healthcare professional to explore suitable equipment.

5. Trial and select the right equipment

Depending on the product, we can arrange showroom or in-home demonstrations, provide quotes and product information, and help ensure the equipment selected is appropriate for your requirements.

Will I need to contribute towards the cost?

You may need to contribute towards the cost of assistive technology.

Under Support at Home, assistive technology is treated as an independence service for participant contribution purposes. The amount you contribute depends on your individual circumstances, including your income and assets assessment.

Your Support at Home provider can explain the contribution that applies to you before equipment is supplied.

Do I need an Occupational Therapist?

It depends on the equipment and your individual circumstances.

Some assistive technology requires assessment, prescription or supporting evidence from an appropriately qualified health professional. Requirements vary depending on the type and complexity of equipment.

Where professional input is required, Motobility can work with your Occupational Therapist or other healthcare professional during product selection and trials.

How Motobility can help

Finding the right equipment is about more than choosing a product from a list.

Our experienced team can help you explore equipment suited to your needs, lifestyle and home environment.

We can assist with:

product advice and equipment selection
showroom and in-home demonstrations
product trials where appropriate
quotes and product information
working with your Occupational Therapist, healthcare professional or Support at Home provider
delivery and equipment setup
ongoing servicing and after-sales support.

Motobility does not determine your eligibility or approve Support at Home funding. Our role is to help you find appropriate mobility equipment and provide the information needed to support the equipment selection and funding process.

For Occupational Therapists and healthcare professionals

Motobility works with Occupational Therapists, allied health professionals and Support at Home providers to help clients trial and select appropriate mobility and assistive technology.

Our team can assist with product demonstrations, trials, specifications, quotations and product information, as well as delivery, setup and ongoing servicing.

Need to arrange a trial or discuss equipment for a client? Contact our team.

Ready to get started?

I haven't been assessed yet

Your first step is to contact My Aged Care and apply for an aged care assessment.

Apply for an aged care assessment through My Aged Care

I already have Support at Home funding or an AT recommendation

Talk to Motobility about suitable mobility equipment, product demonstrations and quotes.

Contact Motobility | Book a free in-home demonstration | Visit a showroom

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Mobility Scooters

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Support at Home funding for mobility equipment